FAQ

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Frequently Asked Questions

Find answers to common questions about our products, ordering process, payment options, delivery, and returns. If you need further assistance, our support team is always happy to help.
1
What sizes are available?
Our pieces are available in a range of sizes. Please refer to the size guide on each product page for specific measurements.
2
What fabrics are your pieces made from?
Each product description includes details about the fabric, feel, stretch, and overall fit.
3
How long does shipping take?
Orders are typically delivered within 2-5 business days. Delivery times may vary depending on your location.
4
Are your items ready-made or available for pre-order?
Product availability will be clearly stated on each product page. Items marked as available are ready to ship, while pre-order pieces will include the expected timeframe.
5
Will my item look exactly like the pictures?
We aim to ensure that our product images accurately represent each piece. However, slight variations in colour may occur due to lighting and screen settings.
6
How do I know which size to order?
Please use our size guide before placing your order. If you’re unsure, you can contact us for assistance
1
What Return Policy Do You Have?
Returns accepted within 1–3 days after delivery • Items must be: • Unworn • Unwashed • In original packaging • No refunds on: • Sale items • Custom pieces • Exchanges allowed for size issues (subject to availability)
2
How can I follow up on my order?
send us a message directly on whatsapp or submit through the contact form
3
Which forms of payment are accepted by you?
Mobile money (all networks) and credit card payment.
4
Do you provide shipping to other countries?
Yes , we ship nationwide
5
How can I place an order?
Simply select your preferred piece, choose your size, and follow the checkout process. Our current collections are also available through our social media platforms.
6
Do the measurements match the sizes?
yes they do. measurements can be found on the about page .
Do You Still Have Queries?
If you have any questions about our products, orders, or delivery, we’re here to help. Reach out to us, and our team will be happy to assist you.
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